Emotional intelligence—the ability to understand and manage your emotions while empathising with others—is a game-changer in the workplace. It fosters strong relationships and makes you more approachable. Virtual assistants, for instance, often work with clients under pressure. An emotionally intelligent VA can tactfully navigate such situations, keeping interactions positive and productive.



Tech-Savviness


In the digital age, being tech-savvy is no longer optional. Regardless of your role, familiarity with software and tools relevant to your industry enhances your efficiency and appeal. For virtual assistants, expertise in tools like CRM systems, email automation, and cloud-based storage platforms is vital to staying competitive and providing exceptional service.